Practice Policies

Home / Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately.

Due to a technical issue with our phone lines some calls aren't getting through. If you have any queries, pleas email us on info@aungierclinic.ie